Managing your online reputation
When a prospective customer does a search online for your company, what do they find? Is there a negative HSE news item, or a bad product review on the number two listing for your name? Or, is there a press release telling the story of your recent round of Public Sector contract wins? Worse still, are you nowhere to be seen for your own company name?
Online reputation management, or ORM as it is becoming known, is the practice of consistent research and analysis of your business or industry reputation as it represented by the content across all types of online media. If you don’t control your brand and listen to what is said about your company and your products or services, then someone else can. Many major construction industry contracts are awarded following a process of online due diligence. This is often how companies are found to invite to tender. Also don’t forget that many of your existing client-base will quite often use Google to find your website just to phone you!











