Online Reputation Management for the Construction Industry

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Managing your online reputation

When a prospective customer does a search online for your company, what do they find? Is there a negative HSE news item, or a bad product review on the number two listing for your name?  Or, is there a press release telling the story of your recent round of Public Sector contract wins? Worse still, are you nowhere to be seen for your own company name?

Online reputation management, or ORM as it is becoming known, is the practice of consistent research and analysis of your business or industry reputation as it represented by the content across all types of online media.  If you don’t control your brand and listen to what is said about your company and your products or services, then someone else can. Many major construction industry contracts are awarded following a process of online due diligence.  This is often how companies are found to invite to tender.  Also don’t forget that many of your existing client-base will quite often use Google to find your website just to phone you!

Hot off the press! Utility Business – Summer 2011

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SBGI Utility Networks is a leading membership organisation providing advocacy and representation for its members. Utility Business is the Division’s quarterly publication offering a quality source of authoritative and reliable industry information and features, addressing topics across the utilities sector as well as reporting on SBGI’s activity on behalf of its members.

If you are interested in reaching the Utility sector via UB, contact us for the media information

The marketing power of the online Case Study

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Case Studies are vastly under-used in construction marketing, yet, when properly executed, can be one of the most powerful tools in a Marketer’s toolkit.

A case study, also known as a ‘Project Profile’ or a ‘Success Story’ can provide your next client with all the information he/she needs when selecting a contractor, specifying a product or employing a Consultant.

Case Studies establish reputation - you can highlight your company capabilities and establish credibility in relevant sectors.  This instils confidence, especially when the client’s project or contract has a similar issue, problem or need.  When a client is undertaking due diligence whist looking for appropriate contractors to undertake a specific type of contract, especially online, they may be more specific about their search criteria.

Let’s look at an example.  If a University is looking for Asbestos Removal Contractors to invite to tender they may begin a search online using a search engine.  The online search becomes more specific, from ‘asbestos removal’ which is very competitive and brings up generic results to the more specific ‘asbestos removal university’ – if they are looking for a contractor with experience in education establishments, those contractors who have relevant sector related case studies on their website, highlighting their capabilities with the education sector will display first in the results.

Case Studies are a powerful differentiator – they allow you to showcase competence and share best practice by detailing methodology.  They allow you to highlight your company’s unique problem solving capabilities and demonstrate how you overcame particular challenges on a contract or project.

Customer Communications – The power of digital

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It has never been so easy or cost-effective to communicate with your existing clients and customers and also to reach out to target audiences and engage with prospects.  Construction Marketers can integrate relatively simple measures into the marketing mix and see real, measurable and often instant results.


Developing a content rich CMS driven website which highlights key services to its audience is only a part-way to achieving marketing success.  Effective digital communications can be used to generate visitors and traffic and convert that traffic into leads and sales. 

1. Create remarkable communications – every page on your website should contain well written copy that appeals to your audience – Make sure that it appeals to existing customers by reminding them who you are, what a great product or service you provide, but also has a strong call-to-action for those prospects that will read it and want to find out more

2. Optimise & publish your communications– Ensure that your copy is optimised with content specific keywords with links to specific landing pages on the site.  Ensure that the Title Tags, Meta Description and tags all follow the main search engines guidelines.  All PR and marketing communications pieces like articles and press releases through to videoclips, podcasts and case studies should be created, optimised and shared online.

Any marketing professional will find a blog the most useful tool in the online marketing Toolkit.  With a blog you can self publish.  You can quickly reach the Page 1 space on Google if you know how to optimise your content.  You can feed your content by RSS to Subscribers, Twitter, Facebook, LinkedIn Groups, TCN and other construction industry specific networks.  You only need to publish it once in one place, your blog.